The Emirates Schools Establishment has improved two additional digital services as part of the "Emirates Approach Services 2.0" initiative. This aims to meet customers' expectations and provide the best services, enhancing the government service system related to education in line with the aspirations and directives of the wise leadership.
The redesigned and launched services include the "Student Academic Record-To Whom It May Concern Certificate Request" service. The Establishment has eliminated all required attachments for this service, reduced the number of service fields from 38 to zero, and decreased the service delivery time from five to three days. The developed services include the "Application for registration in home study" service, which has automated data extraction from the database and reduced the number of fields from 13 to zero.
Over the past months, the institution has organized numerous customer councils to develop and improve its services and measure how much they meet customer expectations. It has also studied user feedback, the user experience report, the digital government enablers report, and service performance indicators. To enhance the customer experience, the Establishment analyzed data from the Customer Pulse platform and the Emirates Approach Services 2.0 initiative.
The Establishment continually evaluates its services and involves customers and students in the updating process, considering them development partners. The institution aims to achieve customer satisfaction and elevate their happiness with the services provided by being proactive and flexible in delivering a service experience that meets customer expectations.